Salvos Cafés: Refocusing with purpose
Collaboration with QImprove: Workshop design and facilitation to create a new definition of the cafes’ purpose and brand positioning and to align teams around this common goal. Design and facilitation of a service team workshop to deliver on the new purpose. Definition of key customer personas through empathy mapping and optimisation of the customer experience.
Need to redefine your purpose & reconnect with your customers?
Sydney Community Services: Bridging the strategy-implementation gap
Collaboration with AsOfNow and direct engagement: Co-design and facilitation of collaborative strategic planning process with Board and Management teams. Market, customer and competitive research and facilitation of multiple workshops to lead the team to a three-year strategic plan. Design collaborative process and framework to translate strategy into a series of projects, analysed for impact, complexity, priority and budget to facilitate the discussion and ensure delivery of the agreed strategy through the operation plan.
Overwhelmed with priorities?
National Trust: A pathway to unification
In my role as Strategy Director at Boccalatte: National stakeholder engagement and consensus, workshop design and facilitation, design principles, wireframing and website production.
nationaltrust.org.au
Need consensus?
National Art School: Prioritising for impact
In my role as Strategy Director at Boccalatte: Executive stakeholder and organisational engagement, workshop design and facilitation, redefinition of vision and brand platform, design principles and priorities, website production.
nas.edu.au
Bursting your budget?
ACMI: Foundations for a digital future
In my role as Strategy Director at Boccalatte: Stakeholder engagement, workshop design and facilitation, priority problems and hypotheses, web architecture, wireframing and production.
acmi.net.au
Fragmented offer?
